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Terms & Conditions

Cancellation Policy

At AchieveIt we aim to offer complete flexibility for clients by offering:

  • Payments that are structured in a Pay-As-You-Go format 

  • No contracts, pre-payments or minimum sessions

  • An online prepaid booking system for either ad-hoc sessions or a package of ongoing weekly sessions

 

With the Winter months approaching we are experiencing greater levels of illness and last-minute cancellations. To ensure fairness and respect to both you and your tutor a cancellation policy will respectfully apply to all sessions commencing 5 July 2024. For your tutor, the session begins prior to the start of the session with your child; they spend time before the session preparing and planning to maximise the value they can bring to your child, therefore by providing adequate notice of changes and cancellations they will feel valued and appreciated.

 

Policy

 

If you are unable to attend a session, you must notify your tutor as soon as possible, ideally no later than 24 hours before the scheduled session. You can then reschedule your session for a different time prior to your next session at no penalty to yourself or inconvenience to your tutor. 

If notice of a cancellation is not given at least 8 hours before the scheduled session time, you will be charged a 50% cancellation fee.

 

We understand that in many situations this might be unavoidable – your child may leave school sick or there may be a sudden emergency. In this situation, please contact your tutor directly as soon as possible. Whilst they still maintain the right to charge you for the session, in most cases, they will be happy just to reschedule for another time that week.

 

Please note: If notice is not given, resulting in a no show, you will be charged the full amount for that session.

 

If you are going away for an extended period, please let both me (by emailing info@achieveittutor.com) and your tutor know at least 2 weeks in advance. Similarly, if your tutor is going away for more than 2 weeks, they will let us know and we will organise a replacement tutor for your child for the period.

 

Of course, there are times when the reciprocate may occur and your tutor may either fall ill last minute or have their own emergency. If this occurs, we will offer to provide a substitute tutor for you for that session. If you have a preference to remain with the same tutor, a make-up session time can be scheduled for a later date. It’s up to you – you can nominate which you prefer on the day.

 

If you no longer require tuition from your tutor, please let us know (by emailing info@achieveittutor.com) 2 weeks ahead of your proposed final session. We can advise your tutor on your behalf.

 

This policy is effective as of 5 July 2024.

Privacy Policy

And how we store your personal information

We are committed to maintaining your privacy. We don't sell your data or provide access to any information you provide to outside parties. We collect your information for in-house use only. 

 

​We will use your responses to make sure we're making the best and most relevant content for your needs, and for the needs of others like you. ​

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We may use your information to contact you regarding our products and services and get in touch about offers that might be of interest or of use to you. 

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You can unsubscribe from our database at any time.

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above and those listed below only.

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. ​

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You can edit, change or modify your personal information stored on our site by accessing the information in your member's profile and account settings.

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